Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (847)270-0880.
- What are the Hospital hours?
Our hospital is open Monday, Tuesday, Thursday and Friday from 9:00 am to 6:00 pm; Wednesday's from 2:00 pm to 8:00 pm; and the first Saturday of the month from 9:00 am to 1:00 pm. The clinic is closed on Sundays and major holidays. The hospital does occasionally close for the day for staff training and/or meetings.
- Do I need to have an appointment?
Yes, patients are seen by appointment.
- What forms of payment do you accept?
Visa, Mastercard, Discover, American Express, CareCredit, Debit Cards, Cash and Illinois state checks with a valid Illinois photo ID. Returned checks will incur a $25 returned check fee.
- Can I make payments?
Payment is required at the time of service. However, we do accept the Care Credit card and that will allow you to make monthly payments. To apply for Care Credit, to apply for Care Credit, CLICK HERE
- What vaccines does my dog/cat have to get?
Rabies is required by law for all dogs in the state of Illinois and all cats and ferrets in Lake County, IL. Yes, even indoor only dogs, cats, and ferrets. With that being said, other vaccines are recommended to protect your pet and sometimes you from serious disease. We base our recommendations on the demographic area we live in along with you and your pets' lifestyle. At your appointment, you will be asked a series of questions that will determine what your pets' risk factor is.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is required prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving skin sutures require them to be removed in 10-14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
No, we do not board pets, but we can refer you to a few places in the community that board pets.
- Do you groom pets?
No, we do not groom pets, but we can refer you to a few places in the community that groom pets.